• School District of Upper Moreland Township

    Complaint Resolution Process for Federal Programs

    Non-Public Title I Services


    Every Child Succeeds Act (ESSA) legislation requires Local Educational Agencies (LEAs) to adopt written procedures for “receiving and resolving any complaint alleging violations of the law in administration of programs.” In accordance with this legislative requirement, the School District of Upper Moreland Township follows these procedures:


    A “complaint” is a written, signed statement filed by an individual or an organization. It must include:

    a. A statement that PDE or the School District of Upper Moreland Township has violated a requirement of federal statute or regulations which apply to programs under the Every Child Succeeds Act (ESSA).

    b. The facts on which the statement is based.

    c. Information on any discussions, meetings or correspondence with PDE or the district regarding the complaint.

    Local Complaint Procedures

    1) Referral - Complaints against the School District of Upper Moreland Township will be received in writing by the Assistant Superintendent/Federal Programs Coordinator.

    2) Acknowledgement – The Assistant Superintendent/Federal Programs Coordinator will acknowledge receipt of the complaint in writing.

    3) Investigation – The Assistant Superintendent/Federal Programs Coordinator will investigate the complaint and work toward resolution of the complaint. If the problem cannot be resolved, it will be referred to the Superintendent or designee in Upper Moreland Township School District.

    4) Opportunity to Present Evidence – The Superintendent or designee may, in his or her discretion, provide the opportunity for the complainant and/or the complainant's representative to present evidence. Such a presentation may include the opportunity for each side to question parties to the dispute and any of their witnesses.

    5) Report and Recommended Resolution – Once the Superintendent or designee has finished further investigation and taking of evidence, he or she will prepare a final report with a recommendation for resolving the complaint. The final report will give the name of the party bringing the complaint, the nature of the complaint, a summary of the investigation, the recommended resolution, and the reasons for the recommendation. The Superintendent or designee will issue the report to the complainant, complainant's representative, Assistant Superintendent/Federal Programs Coordinator, and building non-public principal.

    6) Right to Appeal – In appropriate cases, the complainant may appeal from the recommended resolution to the Secretary of the Education of the Commonwealth.

    7) Follow-Up – The Director of Education/Federal Programs Coordinator will insure that the resolution of the complaint is implemented.

    8) Time Limit – The period between School District's receipt of a complaint and its resolution within the district shall not exceed sixty (60) calendar days.

    Filing a Complaint

    Complaints should be addressed as follows:

    Assistant Superintendent/Federal Programs Coordinator Upper Moreland Township School District
    Superintendent, Upper Moreland Township School District
    Susan McCrone, Chief
    Division of Federal Programs
    Pennsylvania Department of Education
    333 Market Street, 7th Floor
    Harrisburg, PA 17126-0333